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Jean Claude

GM - Luxury Customer Experience

Jean-Claude Roustant has more than 20 years of experience in Luxury Industry. A graduate from Euromed Management School, France and a MBA in Human Resources Management from IAE-Paris, JCR served as Retail Training Director at Louis Vuitton for 13 years. Thanks to his inputs, he is considered as a key person in the development of the worldwide LV service culture. 

He is a certified, Master Coach from ICF; MBTl Certified and a NLP Practitioner. He has a wide knowledge of different industry sectors like Fashion & Apparel, Accessories & Leather Goods, Footwear, Fine Watch making and Jewelry. He intervenes for different Luxury brands like Louis Vuitton, Chanel, Relais et Chateaux worldwide, Bonpoint, Caran d’Ache, Sofitel Worldwide. 

He has also shared his experience through his courses in renowned Business Schools like ESSEC Business School (Luxury MBA), ISG (Luxury Marketing MBA Program in Paris), EMLyon (Master in Luxury), Beida University (Beijing, Institut du marketing Harloger), ESC Kennes, european Business School and LCBS, India.