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International University of Monaco Announces Partnership with Luxury Connect Business School in India.  November 1, 2013 The International University of Monaco (IUM), in the Principality of Monaco, on the French Riviera, has announced a partnership with the Luxury Connect Business School (LCBS) in New Delhi, India. LC3S now offers to its students various diploma programs...
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Customer servicing plays an important part in every sector, but its quality plays a crucial role in the luxury sector. It is a significant differentiator in grabbing the customer’s imagination and interest in this sector. Selling luxury is not about selling products, it is about selling experiences. It is about delighting, surprising and then, exceeding...
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Ask any management guru, and they will tell you how vital an efficient and prompt customer service is for a successful business. It forms the backbone of customer retention which results in remarkably increased sales. This is an immensely dynamic part of business management and can make or break a business entirely. What is Customer...
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BY: Abhay Gupta, Founder & CEO, Luxury Connect & Luxury Connect Business School The luxury fashion and lifestyle market in India is one of the world’s most multifaceted, exciting and tricky markets. Brands and retailers that want to capture a share of this rapidly-evolving market need to learn to adapt, or risk missing one of...
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“The UK-based retail giant Marks Spencer is looking to hire up to 300 people in India next fiscal as it aims to open new stores across the country for maintaining around 20 per cent growth.” – as reported in the Economic times “Swedish fast-fashion brand Hennes and Mauritz AB, to invest €100 mn in five...
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Digital Luxury : Kal aaj aur kal  Since the dawn of the current digital age, society has been reshaping and re-evolving at a faster pace. It’s debatable whether modern digital age was marked by birth of Internet or manufacturing of the first computer or launching of the i-pad / smart phone, but laid the foundation...
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Luxury Brand Impact on Retail Operations Why Should You GO for Courses in Retail Operations? Luxury brands are unique, high-quality and provide a feeling of superiority over other conventional branded items and goods. There is a need to clearly distinguish the branded luxury products from conventional branded product items. Effective management of luxury brands goes...
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Luxury Brand Management: Do courses in Customer Service Management help attain better efficiency? For a luxury brand, an efficient and effective customer service is one of the highest priorities. The elite class being the usual clientele for Luxury brands, immaculate service & high quality products are the least of expectations. Transactions result by virtue of trust...
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Luxury Brands across the world have realized the aspirational Indian Consumer’s spending power. India is considered to be the biggest market for any luxury brand after China and that’s why most global luxury brands have either already arrived or are expected to enter India over the next few years. For the upwardly mobile Indian, Luxury...
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Luxury in India : Top 10 Trends for 2016 The Indian luxury landscape is experiencing strong evolutionary undercurrents that are redefining the consumer profile and how luxury players will need to operate in this domain during the year 2016. In the last few years, luxury in India has been growing at a compounded annual growth...
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